Last Revised: September 2016
The privacy of visitors to the XJTAG websites is important to us, as is their trust in us to behave appropriately with any personal information disclosed to us. This privacy notice is to make sure that your expectations and our practices are aligned, and that you are aware of your choices regarding the information you provide to this site.
- Information obtained when you visit the XJTAG web pages at https://www.xjtag.com, http://www.xjtag.co.uk or http://www.xjtag.fr (“this Site”).
- Information obtained through e-mail communications with you related to the Site.
Information XJTAG collects and how it is collected
We require you to provide certain information about yourself when you request quotes, products or evaluations of products through the site. We may also collect information when you participate in competitions or surveys, when you submit support requests through the website, respond to requests for feedback and when you submit postings to public areas of this Site (e.g. the XJTAG Blog or the customers’ file upload area.)
The information we collect may include information from which you may be personally identified (“Personally Identifiable Information”), such as name, postal address, telephone number, fax number and e-mail address, and certain business information such as employer name, occupation, job function, job title.
When you visit this Site, we may collect the IP address of your computer. We may also use automatic data collection technology to record other information that identifies your computer.
How XJTAG uses your information
We use Personally Identifiable Information collected on this Site for the following purposes:
- To provide you with this Site and our products and services accessed through the Site.
- To respond to your enquiries and contact you about changes regarding this Site.
- To provide you with e-mail, fax and other notices (such as expiry / renewal notices) regarding your use of XJTAG products, and for billing and collection purposes.
- For any other purpose disclosed at the time the information is collected or to which you consent.
We also may use your information to improve our Site. Cookies and other User information also enable us to customize your experience on the Site. We may also use IP addresses to help identify a User during a particular session and to gather data regarding use of this Site.
Unless you specifically opt out (on the page where you submit data to us) we may use the information you provide us to send you e-mail, fax and other communications on behalf of XJTAG. These communications may include e-mail newsletters, as well as offers for other XJTAG services or products. All our emailed newsletters or offers will provide you with an opportunity to opt out of receiving future promotional or news emails from us. However, if your request is for support with an XJTAG product then we may and will still send you emails related to that support request.
We will never send you e-mail or other communications on behalf of third parties.
Our disclosure of your information
We may pass information internally between company members of Cambridge Technology Group (of which XJTAG is a subsidiary) for the purposes of our own administration and website management.
We may pass your Personally Identifiable Information to a relevant local distributor of our products if you are requesting a product or service (e.g. support or product evaluation) which would be best fulfilled by that distributor, in order that they can contact you directly, for example to arrange to visit you or send you equipment.
If you are in a country outside the European Union your country may not have data protection laws equivalent to those inside the EU. You agree to such a transfer of your information to our distributor for that country.
Except as described above, we will not disclose your Personally Identifiable Information unless:
- with your specific permission or
- if we are required to by law (e.g. in connection with legal proceedings) or
- in order to defend our legal rights (e.g. for fraud prevention) or
- to any prospective purchaser of XJTAG or any part of XJTAG which we are considering selling.
We may disclose aggregated, anonymous statistics about users as long as no individual is identifiable by the information disclosed.
We use reasonable safeguards to protect Personally Identifiable Information we collect on this Site from unauthorized access, use, modification or disclosure. However, due to the design of the Internet and other factors outside of our control, we do not guarantee that communications between you and our servers will be free from unauthorized access by third parties.
Right to access and change information
If you wish to see what information we hold that you previously submitted to this Site, please send us an email to firstname.lastname@example.org. If the information we hold is out-of-date you may also send us an email notifying us of changes to that address. We may need to contact you to verify such changes. If you are a customer of XJTAG it would probably make more sense to call us or your distributor by phone to update your details, in order to make sure that support renewal reminders, etc., go to the correct address.